View All Jobs 14028
UX Researcher And Service Designer - (public Sector)
Design seamless citizen digital services for government agencies
Singapore
Mid-Level
2 weeks ago
Xtremax
A digital agency specializing in web design, development, and digital transformation services for government and private sector clients.
3 Similar Jobs at Xtremax
UX Researcher And Service Designer
This role in Xtremax is focused on improving the citizen service journey by uncovering user needs, analyzing data, and applying design thinking to inform product strategy, development, and design decisions. Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.
Responsibilities
User Research & Insights
- Apply design thinking principles to solve problems and propose innovative solutions.
- Facilitate workshops and ideation sessions to drive user-centric solutions.
- Collaborate with cross-functional teams to address key issues in the customer journey.
- Ensure usability and accessibility of products and service concepts.
- Define and track KPIs to measure service effectiveness and recommend improvements.
- Provides UX artefacts such as customer journey maps, personas, wireframes, and prototypes based on the research.
Service & Design Strategy
- Apply design thinking principles to solve problems and propose innovative solutions.
- Facilitate workshops and ideation sessions to drive user-centric solutions.
- Collaborate with cross-functional teams to address key issues in the customer journey.
- Ensure usability and accessibility of products and service concepts.
- Define and track KPIs to measure service effectiveness and recommend improvements.
- Provides UX artefacts such as customer journey maps, personas, wireframes, and prototypes based on the research.
Continuous Learning & Best Practices
- Stay current with UX research and service design methodologies, tools, and trends.
About Xtremax
A digital agency specializing in web design, development, and digital transformation services for government and private sector clients.