Account Manager - Growth

Growth Specialist

The Growth Specialist is a critical role focused on generating expansion revenue from our existing customer base. This role identifies, positions, and closes opportunities for Intuit Mailchimp's expansion solutions—including SMS, transactional email/SMS, and other revenue-driving add-ons.

The Growth Specialist is responsible for uncovering growth opportunities within the existing customer journey and driving incremental value through strategic consultative selling.

You will work closely with cross-functional partners and with power users, technical stakeholders, and decision makers inside customer organizations to demonstrate the value of expansion products and help customers scale their marketing operations.

Expansion Sales & Revenue Growth

• Own and achieve quarterly expansion revenue targets across SMS, transactional email/SMS, and related add-on products.
• Identify, qualify, and pursue upsell opportunities within existing accounts using insights from product usage, marketing behavior, and customer goals.
• Lead consultative discovery to understand customer communication workflows, technical requirements, and growth objectives.
• Translate product features—particularly advanced messaging and automation capabilities—into clear ROI and business value for customers.
• Manage the full expansion sales cycle from discovery and demo to commercial negotiation and close.

Pipeline Generation & Opportunity Management

• Proactively build and manage a pipeline of expansion opportunities using CRM tools with strong data hygiene and process discipline.
• Use customer segmentation, usage trends, and lifecycle insights to prioritize outreach and identify high-propensity accounts.
• Create tailored follow-up strategies to move deals forward, uncover additional needs, and increase product adoption depth.

Customer Engagement & Collaboration

• Engage customers virtually and, where applicable, in person to deeply understand their needs and communicate the value of expansion solutions.
• Partner with Account Management, Product, Marketing, Customer Success, and Support teams to provide a coordinated customer experience.
• Influence decisions with a consultative, value-based sales approach designed to achieve win-win outcomes.
• Support account teams by surfacing expansion motions and collaborating on joint strategies for complex accounts.

Market & Product Expertise

• Develop expert-level knowledge of the martech ecosystem, messaging technologies, compliance (e.g. SMS regulations), and competitive landscape.
• Stay up to date on Intuit Mailchimp product launches, pricing updates, and best practices across email, SMS, and automation.
• Act as a trusted advisor to customers by providing messaging strategy, channel recommendations, and marketing best practices.

Qualifications

• 3-5 years of experience in sales, account management, or revenue-generating roles, ideally in SaaS, martech, or messaging technologies.
• Proven success meeting or exceeding revenue targets in upsell, consultative, or full-cycle sales environments.
• Strong business acumen with the ability to discuss ROI, cost drivers, and technical integrations confidently with stakeholders.
• Skilled in pipeline management, opportunity qualification, and value-selling frameworks.
• Excellent presentation, communication, and negotiation skills—comfortable discussing commercial terms, usage volumes, and scaling strategies.
• High attention to detail, strong organizational skills, and ability to manage multiple opportunities simultaneously.
• Self-motivated, adaptable, and capable of thriving in a fast-moving environment with evolving priorities.
• Positive, collaborative, and feedback-driven mindset with a strong drive for results.
• Experience with marketing automation, email/SMS workflows, or customer engagement platforms is highly advantageous.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs.