Director Of Product Design, Platform Experiences

Design Leader

Intuit is transforming into an AI-driven expert platform that powers prosperity for consumers and small businesses. Central to this strategy is a world-class design organization that creates intuitive, delightful experiences that make complex financial tasks feel simple.

We're looking for an experienced design leader who is passionate about design systems, user experience, and enabling design excellence at scale. This leader will bring deep design craft combined with strategic thinking to ensure our products deliver exceptional experiences while maintaining consistency across Intuit's platform.

Responsibilities

• Identity (External Customer-Facing)
• Authentication & Access: User login experiences, SSO, multi-factor authentication, and account security flows across TurboTax, QuickBooks, Credit Karma, and Mailchimp.
• Identity Management: User profiles, account settings, privacy controls, and identity verification experiences for 100M+ Intuit customers.
• Trust & Safety: Design patterns for security, fraud prevention, and user trust signals across Consumer and Business Apps.
• IDX - Identity Data Exchange (External Customer-Facing)
• Data Connections: User experiences for connecting financial accounts, importing data, and managing third-party integrations—the foundation of Intuit's data-driven products.
• Consent & Permissions: Design for data sharing agreements, privacy controls, and user transparency in compliance with CFPB and state privacy regulations.
• Data Quality: Experiences for data verification, error resolution, and data enrichment that help customers trust their financial data.
• Developer Experience (Internal)
• Internal Tools & Platforms: Design for tools used by 3,000+ Intuit engineers—observability dashboards, deployment workflows, debugging tools.
• Developer Portals: Documentation, API references, and self-service capabilities for internal platform adoption.
• Platform UX: Complex enterprise experiences balancing power user needs with usability.
• Cross-Cutting Responsibilities
• Design Systems Partnership: Collaborate with IDS (Intuit Design System) team to ensure patterns meet platform needs and contribute reusable components.
• AI-Ready Design: Design patterns for AI-powered experiences, intelligent assistants, and conversational interfaces across Identity, IDX, and DevEx.
• Accessibility: Ensure all experiences meet WCAG standards and enable inclusive design for all customers.

Qualifications

What You Bring — The DNA of a Design Innovator

• 10+ years in product design or UX design, with significant experience in enterprise/B2B products
• 5+ years leading design teams, including experience managing design managers
• Experience building and scaling design systems at a large organization
• Strong portfolio demonstrating strategic thinking and design craft
• Experience partnering with PM and Engineering in an agile environment
• Excellent communication skills — ability to tell compelling stories with design
• Deep understanding of design tools and workflows (Figma, design tokens, component libraries)
• Customer obsession that fuels a strong point of view on product strategy and the confidence to advocate for it
• Ability to work at scale across multiple functions and product lines

Nice to Have:

• Experience with developer tools or platform design
• FinTech or regulated industry experience
• User research or design operations background
• Experience designing AI-powered experiences or conversational interfaces
• Accessibility expertise (WCAG, inclusive design)
• Experience shipping products across platforms and geographies