Senior Product Manager - Turbotax Live Assisted

Product Manager

At Intuit TurboTax we are obsessed with our customers. We are looking for a product manager with the curiosity to develop a deep understanding and sense of empathy for our customers in order to create remarkable new experiences for them. In this role you will define and lead strategy to move Intuit TurboTax Live Assisted Product (TTLA) experiences into the future, leading work to redefine how our users connect with experts, designing personalized experiences alongside Intuit Assist, our AI-powered financial assistant.

Get ready to grow – you'll be challenged to think bolder, move faster, and have a bigger impact on this transformative offering. You'll develop deep partnerships with an amazing group of engineers, collaborative and creative designers, marketing, product managers, data scientists, and tax experts, which will make everyday a rich and fun learning experience.

Join Turbo Tax Live Assisted (TTLA) team as a Senior Staff Product Manager. The TTLA team develops and incubates emerging technologies, user experiences, and capabilities that will transform the future of our customers, products, and business. Our work focuses on solving problems for our customers, small businesses and consumers, with technologies such as AI and leading edge fintech. This team is responsible for considering the future of AI interaction in areas like robotics, as well as developing a cutting-edge interactive space where SMB and mid-market customers could experience the future of AI-powered Intuit solutions. We work with teams across Intuit to influence and contribute to Intuit's business and strategy. In this role, you will have end-to-end responsibilities from spearheading to launching the next generation of customer experiences and capabilities for our current and future customers.

Responsibilities

Lead your team to identify opportunities and product strategy by assessing market landscape, customer feedback and competitive intelligence.

Develop a flexible strategy for emerging technology initiatives that can quickly adapt to changing market conditions and new information.

Drive the initiative roadmap, detailing execution plans to capitalize on the possibilities of emerging technologies.

Understand how technology shifts could impact current and future customers and how to harness the power of these technologies to build competitive durable advantage for Intuit.

Collaborate and work across organizational groups to understand their priorities and identify where emerging technologies can accelerate their innovation for business impact.

Work closely with design, data science, architect and product development to develop secure and scalable capabilities to power next generation experiences.

Anticipate and resolve strategic issues to ensure your team's ability to deliver.

Take a data driven approach in defining success metrics, prioritizing requirements, and communicating plan, progress and success for emerging technology initiatives.

Create and maintain momentum, helping teams move forward swiftly and with rigor, a learning mindset and a bias toward action

Qualifications

• 2+ years of hands-on product management experience in consumer products, financial technology, social media or gaming industries, working on new or emerging technologies for 0 - 1 products with AI/ML at their core, including GenAI.
• Passion for solving big customer problems through deep understanding of customer needs, market landscape and technology trends.
• Experimental mindset, adept at qualitatively and quantitatively validating concepts and assumptions through rapid and iterative testing
• Strategic thinker as well as tactical executor, continually assessing prospective experiences, capabilities and products for desirability, feasibility and viability.
• Demonstrated ability in recognizing, learning, and using new technologies to solve important customer problems.
• Strong communication and relationship skills, including proven ability to influence strategic decision making.
• Demonstrated team-building skills, including the ability to motivate and guide team members beyond the direct reporting structure including engineers, data scientists, designers and researchers; and to collaborate with a variety of functions across the company including legal, privacy and platform teams.
• The successful candidate will have a bias for action and be a self-starter; adaptable, tenacious, perceptive and able to execute a well-developed plan.
• Undergraduate degree in business, computer science, entrepreneurship, data science/analytics, innovation or finance; MBA is a plus (equivalent professional experience will be considered)