Product Manager, AI Intake And Collaboration

Product Manager

As a Product Manager on the Intake and Collaboration team, you will shape how work enters Zip and how users collaborate around it – from AI-powered intake and self-service configuration to chat, notifications, mobile, and Slack/Teams integrations. You will define the experience layer that makes participation seamless for requesters, infrequent users, and off-platform collaborators.

You will:

• Drive development across the breadth of Intake and Collaboration, building intelligent intake systems and defining core collaboration primitives – including commenting, notifications, and messaging integrations – across web, mobile, and external surfaces.
• Collaborate deeply with engineering and design to define requirements, provide product direction, make tradeoffs, and deliver scalable, enterprise-grade participation experiences.
• Conduct structured product discovery, including stakeholder interviews, competitive research, usage analysis, and usability testing to identify friction points in first-time and infrequent user experiences.
• Test, validate, and measure success using well-defined metrics such as intake quality, user activation, engagement across surfaces, and reduction in support or rework.

Your qualifications:

• 2-4+ years of product management and 4-8+ years of overall professional experience; experience working with SaaS platforms is a plus.
• Ability to break down ambiguous problems into structured components and develop clear recommendations.
• Ability to lead cross-functional initiatives, influencing without authority, and driving alignment across engineering, design, sales, customer teams, and partner teams.
• Exceptional written and verbal communication skills, with the ability to tailor messaging and level of detail to diverse technical and non-technical audiences.
• Bias to action, comfort with ambiguity, and the ability to thrive in a fast-paced, rapidly evolving environment.

Perks & benefits:

• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners for SF employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan

We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!