Product Operations Intern

Product Operations Intern

Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we're focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you're enabled to do your best work and embrace your potential. If you're driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

The Role

We're seeking a highly organized and analytical Product Operations Intern to join our Product Department. This is a hybrid role, requiring office presence in San Jose, CA, and reporting to the Vice President of Product Operations & NPI.

The Product Operations Intern supports the efficiency and execution of the Product organization by streamlining processes, managing key operational data, and facilitating communication across product, engineering, and sales teams. This role ensures the product lifecycle moves smoothly from concept to launch by organizing documentation and analyzing operational gaps. You will directly contribute to accelerating time-to-market and improving collaboration effectiveness across the organization.

What You'll Do (Role Expectations)

• Process Streamlining and Documentation: Map current product development and launch processes (e.g., bug triage, feature readiness checks) and propose specific improvements to reduce friction and accelerate time-to-market.
• Tool and Systems Management Support: Support the administration of core product management tools (e.g., Jira, Confluence, analytics platforms) by ensuring data integrity, managing user access, and maintaining system health.
• Knowledge Base Management: Organize and maintain the central Product Knowledge Base (e.g., in Confluence), ensuring that critical specifications, technical FAQs, and decision logs are easily accessible and up-to-date for internal stakeholders.

Who You Are (Success Profile)

• You thrive in ambiguity: You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner: Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what's needed, navigating seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver: You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator: You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner: You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We're Looking For (Minimum Qualifications)

• Actively pursuing a Master's degree in Business Administration, Operations Management, Information Systems (MIS), or a related analytical field.
• Proven ability to communicate clearly and succinctly—both verbally and in documentation—with technical (Engineering) and non-technical (Sales/Marketing) stakeholders.
• Exceptional organizational skills with a strong bias for action, demonstrated by previous experience managing documentation, tracking project milestones, or administering information systems.

What Will Make You Stand Out (Preferred Qualifications)

• Currently pursuing an MBA degree.
• Exposure to cybersecurity tools and concepts or experience with AI development toolsets.

Base Pay Range $35 - $55 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.